Microsoft 365 – Architect

Professional Services| Burlington, MA

We are actively searching for an amazing Microsoft technologist to join our growing family. We are looking for a team member with extensive experience in Professional Services as both a pre-sales and post-sales consultant. An individual that enjoys working with customers from the very first meeting to the delivery of end state documentation and everything in between. Someone who loves Microsoft 365 and is passionate about using it to create innovative solutions to solve complex challenges.

What we need:

• An individual who strives to continuously be learning, loves to absorb new technologies and always keeps up with the ever-changing landscape of information technology. Someone who is comfortable being an individual contributor or a leader depending on what the situation demands all while providing an outstanding customer experience.
• A pre-sales resource that can quickly identify business challenges and requirements, build, and deliver compelling presentations, craft detailed statements of work, and who can clearly and concisely convey our solutions equally well to engineers as well as C-Suite.
• The ability to lead multiple pre-sales engagements simultaneously and identify ways to drive repeatability and innovation within the team.
• A well-organized self-starter who will be responsible for owning customer engagements including pre-sales architecture and design, scope and license planning, solution implementations, project management, communications, and documentation.
• A team member who fosters a respectful environment by challenging concepts rather than individuals, demonstrating active listening, and consistently assuming positive intent.
• Someone with outstanding communication skills who listens, interacts calmly and clearly, and maintains professionalism.
• Because access to Azure Government, Microsoft 365 GCC High, and Defense Industrial Base systems is restricted under federal security and compliance regulations, this position requires U.S. citizenship. 

What you’ll do:

• Serve as a senior member of our Professional Services team in the Modern Work
• Lead technical discovery and pre-sales engagements, translating customer business needs into solution architectures, scope definitions, and compelling value propositions in partnership with the sales team.
• Design, configure, and implement cloud and technology solutions while delivering documentation and knowledge transfer to customer stakeholders.
• Serve as a trusted advisor throughout the project lifecycle, driving successful deployments, resolving complex technical challenges, and ensuring customer satisfaction and adoption goals are met.
• Advise customers on best practices, whether with industry standards or your own recommendations, around Microsoft 365 including tenant configuration, security, integrations, endpoint management, data governance, and Artificial Intelligence.
• Contribute to expanding our Microsoft partnership & Modern Work practice through growth in CSP and Professional Services revenue, the development of new technical skills & focus areas, and building relationships with key Microsoft resources.
• Participate in knowledge exchanges with coworkers, regularly sharing and receiving knowledge to enhance our Microsoft 365 services, including best practices, implementation strategies, complex architectures.
• Collaborate with team members to define and implement/document standards and methodologies for Professional Services engagements.
• Learn security and compliance frameworks including but not limited to Cybersecurity Maturity Model Certification (CMMC) 2.0 for Defense Industrial Base customers leveraging Microsoft Azure Government and Microsoft 365 GGC High.

What you’ll bring:

• A business and technology mindset that can identify ways to grow our org and expand our capabilities.
• Experience with the Microsoft Partner ecosystem including Solution Partner designations, Advanced Specializations, and how to achieve them.
• Insight into Microsoft programs and customer funding mechanisms including
• Microsoft Certifications or the ability to achieve them during the first 6-12 months: Microsoft 365 Certified: Administrator Expert (MS-102), Cybersecurity Architect Expert (SC-100), Security Operations Analyst Associate (SC-200) Identity and Access Administrator Associate (SC-300), Information Protection Administrator Associate (SC-401) and Azure Administrator Associate (AZ-104).
• Strong written and verbal communication skills and the ability to clearly articulate both business and technology topics.
• Excellent problem-solving and troubleshooting skills including the ability to manage communications internally and with the customer during challenging situations.
• Knowledge and experience with many of the following technologies as possible:
  • Core Microsoft 365 services including Exchange Online, SharePoint Online, Entra ID Microsoft Teams, and OneDrive for Business.
  • Experience with Microsoft 365 GCC High in support of regulated environments specifically the Defense Industrial Base.
  • Installation, configuration and optimization of Entra ID Connect in large complex AD environments.
  • Microsoft Purview, including Information Protection and Rights
  • Microsoft Intune for Mobile and Windows Autopilot, app deployment, device lifecycle, configuration.
  • Microsoft Defender Suite, including Defender for Endpoint, Defender for Cloud Apps, and Defender for Identity.
  • Microsoft 365 Copilot and Copilot
  • Power Platform, including Power Automate and Copilot Agents.
  • Azure Virtual Desktop and Windows 365 Endpoint management
  • Experience with Quest On Demand Migration tools and/or 3^rd party migration solutions.

Bonus Points:

• Relationships with Microsoft Sales, Technical Specialists, Product Managers, Program Managers,
• Deep experience with Cybersecurity Maturity Model Certification (CMMC) 0
• Deep knowledge of developing advanced PowerShell scripts for automating critical tasks during implementations, migrations and assessments. a 
• The ability to help develop and refine our growing Data & AI practice leveraging your experience with Microsoft Fabric, Microsoft Foundry, Dataverse, and/or Copilot Studio including currently holding or the ability to achieve the following certifications: Azure AI Engineer Associate (AI-102), Azure Data Scientist Associate (DP-100), Azure Data Engineer Associate (DP-203), and/or Azure Database Administrator Associate (DP-300).
• The ability to help build and grow our Microsoft Power Platform practice including currently holding or the ability to achieve any of the following certifications: Power Platform Functional Consultant Associate (PL-200), Power BI Data Analyst Associate (PL-300), Power Platform Developer Associate (PL-400), Power Automate RPA Developer Associate (PL-500), and/or Power Platform Solution Architect Expert (PL-600).
• Any experience with 3rd party solutions that integrate with Microsoft 365 environments but not limited to Varonis, Okta, Mimecast, Proofpoint, Druva and/or AvePoint.
• Experience with any highly regulated environements and the associated frameworks for Banking, Life Sciences, Government, Cybersecurity, etc.

About Daymark Solutions:

Daymark Solutions is an experienced technology integration and solutions provider that helps organizations effectively architect, implement, and deploy customized solutions using best of breed technologies. Specializing in cloud solutions and datacenter technologies, Daymark’s unique combination of in-depth technical knowledge, extensive experience, and proven methodologies enable our customers to successfully address even the most difficult business and technology challenges.

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