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Network Operations Center 

As the IT mandate shifts to innovation, many IT leaders are seeking ways to more efficiently manage their on-premise and cloud infrastructure, and are turning to managed services to cost-effectively meet that goal. At our state-of-the-art Network Operations Center (NOC) in Lexington, MA, our team of experts ensures that our clients’ systems are performing at optimal levels and deliver the agility needed to quickly adapt to business demands. Our recently expanded NOC facility has enhanced state-of-the-art monitoring and call center equipment to support a larger staff and accommodate more clients who receive best-in-class, local 24x7 support 365 days of the year.

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  • SOC 2 validated, highly secure facility
  • Allows scaling of your IT team as needed
  • Leverages a blend of in-house IT resources and access to Daymark expert consultants
  • Permits focus on high-priority initiatives
  • Fills IT skill gaps cost-effectively

All of our managed services enable you to confidently offload your IT tasks without losing control of your infrastructure, freeing your organization to focus on more strategic initiatives. Our NOC team of experts can provide:

Managed Backup Services

  • Active backup and recovery management and administration
  • Restoration requests
  • Backup software maintenance
  • Daily success/failure monitoring and alerts
  • Policy, schedule and retention creation
  • Ongoing troubleshooting

Managed Storage Services

  • Hybrid options to provide on-site administration 
  • 24x7 enhanced incident management
  • Vendor call management
  • Full lifecycle management of incidents on customer’s behalf
  • Monitoring and action on service bulletins
  • Configuration & change management
  • Performance monitoring, management & tuning
  • Capacity trending & forecast reporting
  • Capacity planning to support budgeting & acquisition efforts
  • Storage Provisioning
  • FC SAN cabling, zoning & administration

Cloud Backup Services

  • Self-service and auto provisioning
  • Fully integrated online dashboard
  • 5 minutes to set up and send data
  • Complete N+1 infrastructure redundancy
  • Guaranteed recovery

Managed Reporting-as-a-Service

  • Visibility and analytics in key areas Including: Backup Manager, Capacity Manager, Virtualization Manager, Fabric Manager, File Analytics (unstructured data), and Replication Manager
  • 24x7 access to reporting portal
  • Daymark weekly review of analytics and summary report
  • Period health checks and review of key metrics
  • Custom report generation

SOC 2 Validation 

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All of Daymark’s managed services are SOC 2 SM validated. The SOC 2 report demonstrates that Daymark has the appropriate controls in place to mitigate risks related to data security, confidentiality, privacy and availability. It gives customers assurance from a third-party that their information will be processed with the highest integrity.

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