As the IT mandate shifts to innovation, many IT leaders are seeking ways to more efficiently manage their on-premises and cloud infrastructure, and are turning to support services to cost-effectively meet that goal. At our state-of-the-art Network Operations Center (NOC) in Lexington, MA, our team of experts ensures that our clients’ systems are performing at optimal levels and deliver the agility needed to quickly adapt to business demands. Our recently expanded NOC facility has enhanced state-of-the-art capabilities to support a larger staff and accommodate more clients who receive best-in-class, US-based 24x7 support 365 days of the year.
All of our Support Services enable you to confidently offload your IT tasks without losing control of your infrastructure, freeing your organization to focus on more strategic initiatives.
Daymark Support Services Benefits:
Support Service Options
Always going the extra mile for our clients, Daymark consultants are here to ensure your environment is optimized, efficient and delivering maximum productivity to your organization. Choose the support level that fits your needs and budget.
Daymark Basic Support Services provides clients with dedicated phone, email or portal support from Daymark’s cloud-certified consultants 8:00-8:00 pm ET weekdays and 24/7 access to knowledge base resources, billing, and support requests through the MyDaymark portal. Customers benefit from proactive service and tenant notifications, an annual environment review and a commitment of initial response to urgent issues within four hours.
Clients of Premier Support Services are guaranteed 24/7 access to Daymark support from certified consultants through the channel of their choice (phone, email or portal) as well as 24/7 access to knowledge base resources, billing, and support requests through the MyDaymark portal. Customers benefit from proactive service and tenant notifications, a technical expert review of their environment every six months and a commitment of initial response to urgent issues within one hour.
Premier Support Services also offer:
SOC 2 Validation
Daymark’s Support Services are SOC 2 SM validated. The SOC 2 report demonstrates that Daymark has stringent controls in place to mitigate risks related to data security, confidentiality, privacy and availability, giving you the assurance that your information will be processed with highest integrity.