Support Center 

As the IT mandate shifts to innovation, many IT leaders are seeking ways to more efficiently manage their on-premises and cloud infrastructure, and are turning to support services to cost-effectively meet that goal. At our state-of-the-art Support Center in Burlington, MA, our team of experts ensures that our clients’ systems are performing at optimal levels and deliver the agility needed to quickly adapt to business demands. Our recently expanded facility has enhanced state-of-the-art capabilities to support a larger staff and accommodate more clients who receive best-in-class, US-based 24x7 support 365 days of the year.

Operations Center smallest crop

All of our Support Services enable you to confidently offload your IT tasks without losing control of your infrastructure, freeing your organization to focus on more strategic initiatives.

Daymark Support Services Benefits:

  • 8x5 US-based or 24x7 US-based access to Support resources
  • Critical first call support services augmented by direct access to manufacturers’ engineering support 
  • Comprehensive data protection and risk mitigation
  • Troubleshooting and optimization of storage capacity and performance
  • Ensured disaster recovery preparedness and business continuity
  • Optimized virtualized environments, both on-premises and in the cloud

MyDaymark Support Services

MyDaymark Support Services provides customers with multiple options to support their Microsoft 365 and/or Azure environment depending upon the level of coverage required. Below is a high-level summary of the three tiers available: Basic, Enhanced and Premier.

MyDaymark Basic

This no-charge support offering is designed for organizations who have occasional requests and do not require time-sensitive or mission critical support.

MyDaymark Enhanced

The MyDaymark Enhanced offering provides Microsoft 365 and Azure support for small to mid-sized businesses looking to protect and support their growing investment in the expanding Microsoft cloud platform. MyDaymark Enhanced includes 8x8, 5-day coverage.

MyDaymark Premier

The MyDaymark Premier support offering is our flagship support package, designed to cater to the needs of IT organizations who are leveraging Microsoft Online services for business- critical functions, and who require comprehensive Service Level Objectives (SLOs) and 24x7 support.

MyDaymark Support Portal

Daymark’s team of technical experts is dedicated to providing high-quality, timely, support services to our customers. MyDaymark Enhanced and Premier customers have fast and easy access to Daymark’s technical consultants through the MyDaymark Support Portal. In addition to submitting service requests and noting their level of urgency, the portal provides customers with a wealth of information in the FAQ and Knowledge Base areas of the portal. To learn more, contact support@mydaymark.com.

SOC 2 Validation 

google-1592873754563Daymark’s Support  Services are SOC 2 SM  validated. The SOC 2 report demonstrates that Daymark has stringent controls in place to mitigate risks related to data security, confidentiality, privacy and availability, giving you the assurance that your information will be processed with highest integrity.