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Support Services

MyDaymark Support Plan Offerings

With a winning combination of technical experience, investments in cloud and automation, and a history of delivering quality services and experiences to our customers, Daymark is proud to offer MyDaymark Support Services for Microsoft Azure and Microsoft 365.

MyDaymark Support Services provides customers with multiple options to support their Microsoft 365 and/or Azure environment depending upon the level of coverage required. Below is a high-level summary of the three tiers available: Basic, Enhanced and Premier.

MyDaymark Basic

This no-charge support offering is designed for organizations who have occasional requests and do not require time-sensitive or mission critical support.

MyDaymark Enhanced

The MyDaymark Enhanced offering provides Microsoft 365 and Azure support for small to mid-sized businesses looking to protect and support their growing investment in the expanding Microsoft cloud platform. MyDaymark Enhanced includes 8x8, 5-day coverage.

MyDaymark Premier

The MyDaymark Premier support offering is our flagship support package, designed to cater to the needs of IT organizations who are leveraging Microsoft Online services for business- critical functions, and who require comprehensive Service Level Objectives (SLOs) and 24x7 support.

MyDaymark Support Portal

Daymark’s team of technical experts is dedicated to providing high-quality, timely, support services to our customers. MyDaymark Enhanced and Premier customers have fast and easy access to Daymark’s technical consultants through the MyDaymark Support Portal. In addition to submitting service requests and noting their level of urgency, the portal provides customers with a wealth of information in the FAQ and Knowledge Base areas of the portal. To learn more, contact support@mydaymark.com.

SOC 2 Validation 

google-1592873754563Daymark’s Support  Services are SOC 2 SM  validated. The SOC 2 report demonstrates that Daymark has stringent controls in place to mitigate risks related to data security, confidentiality, privacy and availability, giving you the assurance that your information will be processed with highest integrity.
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