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managed-services-new.png  Managed Backup Services

Offload your data protection headaches by leveraging Daymark Managed Backup Services. This proactive service combines industry-leading reporting, monitoring, remediation and architecture services to ensure all your valuable data is always protected. Most importantly, it provides you with the peace-of-mind that data can be quickly and reliably restored when needed.

We Handle Backup Management

As objective IT experts, with more than 350 technical certifications, we have the skills to: 

  • Address your toughest backup issues
  • Improve security through better data protection
  • Free IT staff to focus on more strategic initiatives
  • Lower backup and restore operational costs
  • Meet internal and regulatory requirements

Key Components:

  • Reporting - Daily success/failure and media pool notifications, Tier 2 troubleshooting, comprehensive monthly reports with capacity management and forecasting
  • Monitoring – Daily alerts, job status notifications, scratch volume status, Tier 1 troubleshooting and log summary
  • Administration & Management – Daily backup administration, incident identification and categorization, capacity management and planning 

Our Service Account Management Team Will:

  • Provide 24x7 monitoring from our Network Operations Center
  • Manage and prioritize all aspects of service delivery
  • Respond to Severity Level 1 incidents and Priority 1 restore requests
  • Manage all incident and service requests to facilitate timely resolution
  • Coordinate multi-vendor incident and problem resolution
  • Lead service status meetings and produce weekly status reports

 

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